- What are house seats?
House seats are full-priced, premium tickets that are not available for sale to the general public. These seats are in fixed locations determined by the box offices.
- How far in advance can I place an order for house seats?
House seats go on sale the first business day of the month for the following month.
For example: If October 1 falls on a Sunday, November house seats would be available for purchase starting Monday, October 2. Due to the high volume of calls on the first of the month, many inquiries will go to voicemail. All voicemails are time stamped and our team responds to each call in the order it was received. If you have already called and left a message with the show(s) and date(s) you are interested in, there is no need to call again or leave a message for another associate as your order is in the queue. Your call will be returned as soon as possible.
- Can I put tickets on hold more than a month in advance?
Our In The Spotlight (ITS) members ($2,500 and above) have access to our VIP Hold List, which enables them to place their orders on hold up to six months prior to going on sale on the first of the month. We do limit the number of ITS holds we accept for each production in order to provide wider access to popular shows for all members.
- What about last minute options to purchase house seats?
House seat purchases must be made at least four business days (96 hours) in advance of your preferred show date. Box Office Treasurers require that any of our remaining house seats be released back to the theater’s box office if not purchased four business days before the performance date.
- I already pay an annual membership fee. Why is there an additional charge per ticket?
The producers of each show grant us access to sell four house seats per performance for fundraising purposes; however we do pay the box offices the full face value of every ticket we sell. The per-ticket charge is a tax-deductible donation which helps fund our programs and services.
- What if I need to purchase tickets outside my membership level?
You are able to upgrade a membership during your membership year to the level that would grant the desired access. If you do not wish to upgrade your membership, any ticket sold outside of the membership level will cost double the face value of the ticket, half of which would then be tax-deductible.
- What if I purchased house seat tickets and find that I cannot attend the performance? Can I get a refund or exchange my tickets for another day?
All house seat orders are non-refundable and cannot be exchanged for another performance unless the producers have cancelled a performance due to a weather emergency. You are able to request that your tickets be held under another name at the box office if you would like to have a friend or family member attend the show in your place. Tickets may also be donated back to The Actors Fund, in which case the full amount of the purchase is tax-deductible. Please note that any changes must be made by 12 pm on the day of the performance for a weekday evening performance; by 4 pm EST on Tuesday for a Wednesday matinee; or by 12 pm EST on Friday for a Saturday or Sunday Performance.